Terms of Use

Last updated 25 August 2026

These Terms of Use ("Terms") are a binding agreement between you and Entropic LLC ("Entropic", "we", "us"), the operator of Captain & Company (the "Game") and of capnco.gg, docs.capnco.gg and related services (together, the "Services").

Entropic LLC
1309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801
support@capnco.gg

By creating an account, installing the Game, or otherwise using the Services, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Services.

Who is responsible for what. Captain & Company was created by Guild Ventures I Ltd, which also created and issued every digital asset connected with the Game's earlier phase, including the $CNC token, the ship card NFTs, and the emissions programme that distributed $CNC. Entropic LLC acquired the Game and now operates it. Entropic had no part in the creation, issuance, offer, or sale of any of those assets, does not control them, and does not custody them. These Terms cover the Game and the Services that Entropic operates. See "Legacy digital assets" below.

1. Who may use the Services

You must be at least 13 years old. If you are under 18, or under the age of majority where you live, you may use the Services only with the consent of a parent or guardian who agrees to these Terms on your behalf.

You may not use the Services if you are located in, ordinarily resident in, or organised under the laws of a country subject to comprehensive US sanctions, or if you appear on any US sanctions list. Some blockchain related functions are further restricted by region; see "Digital assets" below and the Disclaimer.

We may refuse, suspend, or terminate any account at our discretion, including where we believe these Terms have been broken.

2. Your account

You are responsible for your account and for everything done through it. Keep your credentials secret. Tell us at support@capnco.gg if you believe your account has been accessed by someone else.

One person may hold one account unless we say otherwise in writing. You may not sell, rent, or transfer your account, and you may not buy or accept one from somebody else.

You may close your account at any time by writing to support@capnco.gg. Closing your account does not entitle you to a refund of anything already purchased or earned.

3. Licence to play

We grant you a personal, limited, non exclusive, non transferable, revocable licence to install and use the Game and the Services for your own entertainment. We reserve every right not expressly granted.

You may not:

• reverse engineer, decompile, or disassemble the Game, except where that right cannot lawfully be excluded;
• use cheats, bots, automation, modified clients, or any tool that gives you an advantage other players do not have, or that interferes with normal play;
• exploit a bug rather than report it, including any bug that creates currency, items, or progress;
• access the Services by any interface other than the ones we provide, or make automated requests to our APIs beyond ordinary play;
• attempt to probe, scan, or test the security of the Services, or interfere with their operation;
• sell, buy, or exchange accounts, characters, in game items, or in game currency for anything of value outside the Game;
• harass, threaten, defame, or impersonate anyone, or post content that is unlawful, hateful, sexually explicit, or that endangers a minor;
• upload malware, or use the Services to send spam or to phish;
• misrepresent your identity, age, or eligibility.

We may investigate suspected breaches and may remove content, roll back progress, reverse transactions, or suspend or close accounts in response. Where we can do so reasonably we will tell you why.

4. Player content and communications

The Game includes chat, guild names, ship names, and other places where you can write. You keep ownership of what you write. You grant us a worldwide, royalty free, non exclusive licence to host, reproduce, display, adapt, and distribute that content in connection with operating and promoting the Services.

You are responsible for what you post, and you confirm you have the rights to post it. We are not obliged to monitor communications, but we may review, filter, or remove content, and we may keep records of it for safety, support, and legal purposes.

If you send us ideas, feature requests, or other feedback, you agree we may use it without restriction and without owing you anything for it.

5. Virtual items and in game currency

The Game contains virtual items, hulls, cosmetics, and currencies including doubloons, nuggies, energy, and land crystals ("Virtual Items").

Virtual Items are licensed, not sold, and have no monetary value. You have no ownership right in them. They cannot be redeemed for money from us, and we do not recognise any transfer of them outside the Game.

You should also understand:

• The game world resets. A war runs for a defined period and, when it ends, war scoped progress and items are cleared. This is a rule of the game, not a fault. What survives a reset is described in the handbook and may change.
• Balance changes. We may add, remove, retune, reprice, or withdraw any Virtual Item, drop rate, reward, or system at any time, including in ways that reduce the value or usefulness of something you hold.
• No guarantee of availability. A Virtual Item may become unavailable, and a feature may be switched off, without notice and without compensation.
• Loss on account closure. If your account is closed by you or by us, you lose access to your Virtual Items.

6. Purchases, payments, and refunds

Some Virtual Items and subscriptions may be bought with real money. Prices are shown at the point of purchase and may change.

Payments are handled by third party payment processors, currently Stripe. We do not receive or store your full card details. Your purchase is also subject to the payment processor's terms. Where you buy through a platform store, that store's payment and refund terms apply to the transaction.

Subscriptions renew automatically for the period you selected until you cancel. Cancel before the renewal date to avoid the next charge. Cancelling stops future charges; it does not refund the current period, and benefits run to the end of the period already paid for.

Refunds. Except where the law of your country gives you a right to one, all purchases are final and non refundable. Where you have a statutory right to withdraw or to a refund, that right is not affected by anything in these Terms. To ask about a refund, write to support@capnco.gg.

Chargebacks. If you reverse a payment without contacting us first, we may suspend your account and remove the items the payment bought.

7. Blockchain features in the Game

One feature of the Game touches a blockchain, and it is optional.

A daily allowance called energy lets you convert doubloons you earned in play into Enjin EXP, an ecosystem currency, and mint it to a wallet you have linked yourself. That feature is part of the Game and Entropic operates it.

• It is optional. The Game is fully playable without connecting a wallet or holding any digital asset. No gameplay is gated behind one, and a player who never opens the mint is not disadvantaged.
• You control your wallet. We never ask for and never hold your private key or seed phrase, and we do not custody digital assets for you. If you lose access to your wallet, we cannot recover it or its contents.
• Blockchain transactions are irreversible. Once a transaction has settled we cannot undo it. Data written to a public chain, including wallet addresses and transaction history, is public and permanent and we cannot delete it. See the Privacy Policy.
• Third party networks. Blockchains, wallets, bridges, and the Enjin platform are operated by third parties. We are not responsible for their availability, fees, security, or conduct.
• Regional limits. Some functions are unavailable in certain jurisdictions and to sanctioned persons. You are responsible for knowing whether your use is lawful where you are.

8. Legacy digital assets

The $CNC token, the ship card NFTs, the CNC staking contracts, and the emissions programme that distributed $CNC were created, issued, offered, and distributed by Guild Ventures I Ltd before Entropic LLC acquired the Game.

Entropic LLC:

• did not create, issue, offer, or sell any of them;
• does not control, administer, or custody them;
• makes no representation or warranty about them, their value, their supply, their smart contracts, or their continued operation;
• cannot recover, reverse, reissue, or freeze them, and cannot help you recover a lost wallet holding them;
• accepts no liability arising out of their creation, issuance, distribution, or subsequent trading.

Those assets sit on public blockchains and on third party platforms. Anything you do with them is between you and the relevant network, contract, or counterparty, and is subject to whatever terms applied when they were issued.

No investment. No digital asset connected with the Game, whether legacy or current, is offered as a security or an investment. None carries any expectation of profit, and any of them may lose all value. Nothing in the Services is financial, legal, or tax advice. See the Disclaimer.

9. Availability and changes to the Services

The Game is under active development and changes often. We may add, alter, suspend, or discontinue any part of the Services, including whole features and game modes, at any time.

We do not promise the Services will be uninterrupted or error free. Maintenance, outages, and rollbacks happen. Where a rollback is needed to correct an exploit or an error, progress and items may be restored to an earlier state.

We may end the Services altogether. If we do, and where it is practical, we will give notice through the Game or by email.

10. Third party services

The Services rely on third parties for networking, authentication, payments, analytics, email, and blockchain infrastructure. Your use of the Services may be subject to their terms. We are not responsible for third party services, and linking to a third party is not an endorsement of it.

11. Intellectual property

The Game, the Services, and everything in them other than your own content, including the software, art, audio, text, characters, and the names and logos of Captain & Company, are owned by Entropic LLC or its licensors and are protected by intellectual property laws. You may not use our names or logos without our written permission.

We welcome fan work, streams, and videos made for non commercial purposes, so long as they do not suggest we endorse or produce them and do not contain anything prohibited by section 3.

If you believe something on the Services infringes your copyright, write to support@capnco.gg with enough detail to identify the work and the material.

12. Disclaimers

To the fullest extent the law allows, the Services are provided "as is" and "as available", without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non infringement. We do not warrant that the Services will meet your requirements, be secure, or be free of errors or harmful components.

Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.

13. Limitation of liability

To the fullest extent the law allows, Entropic LLC and its officers, employees, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost Virtual Items, loss of digital assets, or loss of goodwill, arising out of or relating to the Services, whether in contract, tort, or any other theory, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability arising out of or relating to the Services will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars ($100).

Some jurisdictions do not allow these exclusions or limits, in which case they apply to you only so far as the law permits.

14. Indemnity

You agree to indemnify and hold harmless Entropic LLC and its officers, employees, contractors, and licensors from any claim, demand, loss, or expense, including reasonable legal fees, arising out of your use of the Services, your content, your breach of these Terms, or your violation of any law or of the rights of a third party.

15. Disputes

Talk to us first. Most problems can be settled quickly. Before starting formal proceedings, send a written description of your claim and the relief you want to support@capnco.gg. If we cannot resolve it within 60 days, either of us may begin arbitration.

Arbitration. You and Entropic LLC agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, and not in court. Arbitration will be conducted in English, by a single arbitrator, and may take place by video or on documents where the rules allow. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class action waiver. You and Entropic LLC agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may seek an injunction in court to protect intellectual property or to stop unauthorised access.

Opt out. You may opt out of this arbitration agreement and class action waiver by emailing support@capnco.gg within 30 days of first accepting these Terms, stating your account name and that you opt out. Opting out does not affect any other part of these Terms.

If arbitration does not apply. Where the arbitration agreement is unenforceable or you have opted out, disputes will be brought exclusively in the state or federal courts located in Wyoming, and you and we consent to their jurisdiction.

If mandatory law in your country of residence gives you the right to bring proceedings in your local courts, or applies its own consumer protection law to this agreement, nothing here removes that right.

16. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws rules, except where mandatory law in your country of residence applies instead.

17. Changes to these Terms

We may update these Terms. When we do, we will change the date at the top and, for material changes, give notice in the Game or by email before they take effect. If you keep using the Services after a change takes effect, you accept the updated Terms. If you do not accept them, stop using the Services and close your account.

18. General

These Terms, together with the Privacy Policy and the Disclaimer, are the entire agreement between you and us about the Services.

If any provision is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger or sale of assets. Sections that by their nature should survive termination do survive it, including sections 5, 8, 11, 12, 13, 14, 15, and 16.

We are not liable for any failure or delay caused by events beyond our reasonable control.

Contact

Entropic LLC
1309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801
support@capnco.gg